Returns & Refunds Policy

Ways to return your items

If you need to return any items that were bought online, you have 15 days after receipt of your order to notify us.Returns without prior approval may not be accepted, and a refund may be unavailable.

Responsibility for Returned Items

Returned items are your responsibility until they reach our stores or warehouse so please ensure the packaging is secure. Please make sure you are happy with all items before removing any labels as we can not accept returns if labels have been removed or where the items have clearly been worn. All items will be inspected on return and any in unsuitable condition will be returned to you.

Return Courier Cost

If you choose to return any of your items for a refund using a pre-paid courier label, you will be charged a fee of $3.99 towards the cost of the courier. This fee will be deducted from any refund amount due.

Standard Size Orders

Standard size dresses may be returned within 15 days after receipt if all return conditions are met. The original shipping fee, expedited fee, and return shipping fee are borne by the customer, unless the item is damaged, defective, or mis-shipped due to our responsibility.

Custom Fit Orders

Custom-made clothing is tailor-made for you, making it unique. Therefore, clothing with customized sizes, colors, or styles are usually non-returnable and non-exchangeable. Unless there is a serious quality issue with the product, we accept returns.

How do I exchange an item for a different size?

If you need to exchange your items for a different size, please notify us within 15 days of receipt of your order. You have a couple of options:

Exchange by courier

You can return your items by USPS or local drop-off carrier and arrange for a different size to be sent out to you. If you have this requirement, please contact us. When the package is returned, our warehouse will inspect the clothing to ensure that there are no signs of use. After that, we will arrange for a new shipment. Unless the original package cannot be worn due to logistical reasons, we will provide a full refund. Otherwise, customers will need to bear the shipping costs for the replacement.

How long does it take for a refund to be processed?

If you return your items using USPS or local drop-off carrier, it can take up to 14-25 days to receive them back to our processing centre. Please contact us after the package is returned and inform us of the return tracking number.It can take up to a further 7 days to inspect and process your return. We will send you an email to confirm when we have done this and have processed any applicable refund. It can then take up to 3-5 working days for the refund to appear back onto your payment card or into your account, depending on your bank or payment provider. Therefore, please allow up to 7 weeks after returning your items to receive any applicable refund.

If you choose to return any of your items for a refund using a pre-paid courier label, you will be charged a fee of $3.99 towards the cost of the courier. This fee will be deducted from any refund amount due.

Returning outside the returns period

If you return items after the periods outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund. If your purchase needs to be returned to you, you will be charged the delivery fee applicable to the products and your location.

Altered or personalised items

Unfortunately we cannot refund or exchange altered or personalised items. Please ensure that you are truly happy with any product before any alterations are made.

What if I want to return something that was part of a multi-buy or I used a promotional discount code?

If your original order was part of a Multibuy or contained a promotional discount code then this will be taken into account and the refund price of individual items may differ from the original selling price.

Return Conditions

To be eligible for return, the clothe must meet all of the following conditions:

  • Undamaged
  • Undefective
  • Unwashed
  • Unworn
  • Unaltered
  • Clean and in original condition
  • Original tags still attached
  • Original packaging included where applicable