Customer care / Returns
A considered return, from start to finish.
Changed your mind? Standard-size pieces can be returned within 15 days of receipt. Start with our customer care team and we will guide every step.
Start a returnMade with purpose. Handled with care.
The return process
Three measured steps
Please contact us before sending anything back. Returns without prior approval may not be accepted, and items remain your responsibility until they reach our warehouse.
Contact customer care
Notify us within 15 days of receipt. We will confirm eligibility and share the correct return instructions.
Pack and send securely
Keep labels attached, include original packaging, and use USPS or your local drop-off carrier. Retain your tracking number.
Inspection and refund
After delivery, allow up to 7 days for inspection and 3-5 working days for your bank to post an approved refund.
Return eligibility
Keep every detail intact
Every returned garment is inspected. To qualify, it must be undamaged, defect-free, unwashed, unworn, unaltered and clean.
- Original tags still attached
- Original packaging included
- No signs of wear
- Securely packed for transit
Returnable within 15 days
Original, expedited and return shipping fees are paid by the customer, unless an item arrived damaged, defective or incorrectly shipped by us.
Made uniquely for you
Customized sizes, colors and styles are generally non-returnable and non-exchangeable. Returns are accepted only for serious quality issues.
Details & exceptions
Questions, answered clearly
Altered or personalised items cannot be refunded or exchanged. Please confirm you are happy with a garment before alterations are made.
How do size exchanges work?
Contact us within 15 days of receipt. Return the item by USPS or a local drop-off carrier and provide the tracking number. After inspection, we will arrange the replacement. Customers cover replacement shipping unless the original item cannot be worn because of a logistics issue.
How long will my refund take?
Return transit can take 14-25 days, followed by up to 7 days for inspection. Once approved, banks and payment providers usually take another 3-5 working days. Please allow up to 7 weeks in total.
What happens outside the return period?
We may decline returns received outside the stated period, except for faulty or damaged goods. If the item must be sent back to you, the applicable delivery fee will be charged.
How are promotional discounts handled?
Multibuy offers and promotional codes are taken into account when calculating a refund, so the refund value of an individual item may differ from its original selling price.
Need a hand with your return?
service@savilesuit.com
+86 188 6224 4896
Mon-Fri, 8:30 AM-5:30 PM UTC+8
Legal business entity
Haiyitong E-commerce Co., Ltd
Business address
Room 1301 (1307), 13/F, Haobai International Commercial Plaza, 1599 Suzhan Road, Gusu District, Suzhou 215031, Jiangsu, China