Customer care / Returns
A considered return, from start to finish.
Changed your mind? Standard-size pieces can be returned within 15 days of receipt. Please review the policy below and contact our customer care team before sending anything back.
Made with purpose. Handled with care.
01 / Return guarantee
15-day return guarantee
Any request regarding an after-sale issue must be submitted within 15 days of delivery. Contact us and receive return authorization before sending an item back. Returns sent without prior approval may not be accepted or refunded.
Eligible within 15 days
Standard-size garments may be returned when every return condition is met. For an approved return not caused by our error, the customer pays return shipping and a 10% restocking fee is deducted from the item price. Original shipping and expedited fees are non-refundable.
Made uniquely for you
Custom-size, custom-color and custom-style garments are made specifically for you and are generally not eligible for return or exchange.
Authorization required
Do not send a package to any address before our customer care team approves your request and provides the correct return instructions.
Return conditions
Keep every detail intact
To be eligible for return, the garment must be undamaged, defect-free, unwashed, unworn, unaltered, clean and in its original condition.
- Original tags still attached
- Original packaging included
- No stains, perfume or makeup
- No pet hair or signs of wear
- No alterations or damage
- Securely packed for transit
Items we cannot accept
Custom-size, custom-color or custom-style garments; final-sale items; items received more than 15 days ago; and items showing wear, washing, alteration, stains, perfume, makeup, pet hair, damage or missing tags. Loose threads are not considered a defect unless they affect normal wear or the garment's structure.
We will make it right
If an item arrives damaged, defective or incorrectly shipped due to Savile's responsibility, contact us promptly. Include clear photos of the garment, packaging, tags and the issue. Once confirmed, we may provide a refund or resend the correct item without applying the customer-remorse restocking fee.
02 / How to return
Six clear steps
Please contact us within 15 days of delivery. Keep the garment and all packaging until your request has been reviewed.
1. Request authorization
Email customer care with your order number, reason for return and clear photos where applicable.
2. Wait for approval
Our team reviews your request and confirms eligibility before anything is shipped.
3. Receive instructions
We provide return authorization and the correct return address and instructions.
4. Ship and share tracking
Pack the item securely, ship it as instructed and send us the tracking number. We cannot arrange a refund without return tracking information.
5. Inspection
Our team inspects the returned garment after it reaches the designated return facility.
6. Refund
If the item meets all return conditions, the approved refund is released to the original payment method.
03 / Refunds
Refund timing and deductions
Refunds are normally processed within 3-5 business days after the return is received, inspected and approved. Your bank or payment provider may need additional time to post the funds.
Eligible amount
For a return not caused by Savile, the refund covers 90% of the eligible item price after the 10% restocking fee is deducted.
Shipping and charges
Original shipping, expedited fees, return shipping, customs duties and taxes are non-refundable.
No restocking fee
The 10% restocking fee does not apply when an item is confirmed to be damaged, defective or incorrectly shipped due to Savile's responsibility.
04 / Orders
Cancellation and exchange
Our garments are made to order, so production may begin soon after payment is received.
Cancellation within 24 hours
Eligible for a full refund.
Cancellation within 24-72 hours
Eligible for a 70% refund of the product price and a 100% refund of the shipping cost because fabric allocation and material costs may already have occurred.
Cancellation after 72 hours
Eligible for a 50% refund of the product price and a 100% refund of the shipping cost. Once an order has shipped, it cannot be canceled, but the return policy may apply after delivery.
Exchange policy
We do not offer direct exchanges. To change size, style or color, return an eligible item for refund and place a new order. The customer pays return shipping unless the original item is confirmed damaged, defective or incorrectly shipped due to our responsibility.
Questions about a return?
service@savilesuit.com
+1 206 280 0369
Mon-Fri, 8:30 AM-5:30 PM UTC+8
Before returning
Contact us first and receive authorization. The correct return address will be provided with your approved return instructions.
Business address
Haiyitong E-commerce Co., Ltd, Room 1301 (1307), 13/F, Haobai International Commercial Plaza, 1599 Suzhan Road, Gusu District, Suzhou 215031, Jiangsu, China