Savile client services

Let's get it resolved.

From fit and fabric to an order already on its way, our client services team is here to help with clear, considered advice.

Replies within 24 working hoursMon-Fri · 8:30-17:30 UTC+8
01

Order support

Have your order number ready for shipping, changes, cancellations, returns or refunds.

02

Fit & product advice

Tell us the style and size you are considering. Measurements are helpful, but not required.

03

Everything else

Partnerships, press, feedback and general enquiries are routed to the right team.

Send a message

How can we help?

* Required fields
What is your enquiry about?

Include your order number so we can find the details straight away.

Usually found in your confirmation email.
For fit advice, include the product name and size you normally wear.

By sending this form, you agree that Savile may use your details to respond in accordance with our Privacy Policy.

Company information

Here when you need us.

For customer service, email is the quickest way to reach us. Formal company and correspondence details are listed below for transparency.

Legal business entity

Haiyitong E-commerce Co., Ltd

Business address

Room 1301 (1307), 13/F, Haobai International Commercial Plaza, 1599 Suzhan Road, Gusu District, Suzhou 215031, Jiangsu, China